Connecting Australia to a healthier future.

The need for a connected healthcare system is greater than ever – one that’s accessible, progressive and secure.
Digital health is a vital part of a modern, accessible healthcare system designed to meet the needs of all Australians.
Discover more about digital health services that can help you in your Parkinson’s journey.

What is digital health?

Better use of technology can help improve the healthcare system for people and providers alike, helping Australians live healthier lives with greater control and better access to their information.

Progress is being made to connect Australia to better healthcare with My Health Record, electronic prescriptions, my health app and telehealth.

Cyber security

My Health Record and my health app are two safe and secure digital platforms where your key health information can be stored and accessed online at any time, provided you have an internet connection. Both platforms are run and maintained by the Australian Digital Health Agency on behalf of the Australian Federal Government. The Australian Digital Health Agency (the Agency) takes online security seriously and are continuously guarding your private information to make sure it is safe. It is equally important that the owner (you) of the information takes responsibility for looking after your online security.

The information stored is available to you, and your healthcare providers at any time, including in an emergency. You have control over your information and can restrict a document and choose which healthcare organisations can view it at any time. More on cyber security.

My Health Record

My Health Record is a safe and secure place to keep your key health information, available to you, your representatives and your healthcare providers anytime, including in an emergency. Healthcare providers involved in your care like doctors, pathologists, and pharmacists can upload clinical documents to your record during and after your appointment. You have control over your information that is shared, and can restrict documents from being viewed, as well as choose which healthcare organisations can view it at any time.

Changes are being made to give you better and faster access to pathology and diagnostic imaging reports along with other key health information like immunisations, prescription and dispensing information, hospital discharge summaries and more, all in one place.

  • Getting started: Make sure you link Medicare in myGov first, for fast access to My Health Record. If you don’t already have a record, you can register for one at any time.
  • Manage your record: You’re always in control of your record. You can update your settings at any time, and decide what you’d like to store.

My Health Record information includes:

  • Allergies, medicines, adverse reaction/s
  • Care and support plans
  • Diagnostic imaging reports
  • Discharge summaries
  • E-referrals
  • Event summaries
  • Goals of care documents
  • Immunisations
  • Pathology reports
  • Pharmacist shared medicines lists
  • Prescription and dispense records
  • Shared health summaries
  • Specialist letters
  • Transfer & residential care facility documents.

  • You (the owner of the information)
  • Your healthcare providers (subject to any access controls you have in place)
  • Your authorised representative – An authorised representative is responsible for managing the My Health Record of their dependant. They may be someone with parental responsibility, a carer, family member, legal guardian or someone with enduring power of attorney.
  • Your nominated representative, including emergency contacts – A nominated representative is a person you or an authorised representative invite to access your record so they can view or help you manage it. They might be a family member, close friend, or carer and must act in accordance with your will and preferences.

My Health Record is set up online. It provides users secure and convenient access to your health information, and you can control who can see your health information. It can be set up and accessed online or via a mobile app.

Ways to access My Health Record:

If you require assistance, please visit the following links:

  1. FAQs – Frequently asked questions
  2. Contact the Australian Digital Health Agency for assistance or more information – Contact us
  3. Stay up to date with the latest scams by visiting Home | Scamwatch

We know security is important to you. There are people, processes, technologies and legislation keeping the information in My Health Record safe and secure.

People

The My Health Record system is monitored by the Cyber Security Team within the Australian Digital Health Agency. All personnel involved with the administration of the system undergo security checks.

Process

A range of security processes limit access to the My Health Record system. External software providers go through a testing to make sure it meets specific standards. This includes healthcare provider software and mobile applications.

my health app

Download the my health app so you have all your electronic prescriptions and key health information in the palm of your hand. my health app is a safe and secure place to access your key health information, available to you and your healthcare providers anytime, including in an emergency. Healthcare providers include those involved in your care like doctors, pathologists, and pharmacists. They can upload clinical documents to your record during and after your appointment. You have control over your information that is shared, and can restrict documents, as well as choose which healthcare organisations can view it at any time.

my health app information includes:

  • Your personal medical conditions, and medical history
  • Results from your scans
  • Current medications
  • Current prescribed medications and medication history
  • Electronic prescriptions and Active Script List
  • Pathology results
  • Allergy and reactions information
  • Hospital discharge summaries
  • View Advance Care Planning Documents
  • Organ donation choices
  • Find and book a health service.

my health app is set up online. An internet connection is required to set up and access my health app on your mobile device or tablet. It provides users secure and convenient access to your health information, anytime. It can be set up and accessed via your tablet or mobile device.

Before you access my health app on a mobile or device, you must have the following:

  1. A myGov account linked to My Health Record
  2. Accessed My Health Record at least once via a computer.
Ways to access my health app:

Download the app through the App Store or on Google Play Mobile App. Click on the following link to set up your mobile device: my health app.

my health app aims to provide the highest level of security for your health information. Android does not currently recognise face recognition as the highest level of security, so you cannot use it to access my health. For Android OS version 9, you will be prompted to add a PIN when you first use the my health app.

For later versions of Android OS, you will be asked to enter your PIN/Pattern/ Password. You can also set an additional PIN for extra security.

Fingerprints are recognised as the highest level security for Android OS version 10 and above, but not for Android OS 9. If you’re using Android OS version 10 and above, you can use Fingerprints to access my health. You can also set an additional PIN for extra security. If you’re using Android OS version 9, you cannot use Fingerprints. You will be prompted to add a PIN when you first use the my health app.

  1. User Adoption
    As of March 2025, the my health app has been downloaded over 4.2 million times, reflecting strong consumer interest in accessing health information digitally.
  2. Active Usage
    More than 1.8 million Australians actively use the my health app each month to view test results, prescriptions, and immunisation records.
  3. Document Access
    In March 2025 alone, users accessed over 12 million documents through the app, including pathology reports, imaging results, and hospital discharge summaries.
  4. Medication View Feature
    The medications view is one of the most used features, with over 3.5 million views in a single month, helping Australians manage prescriptions and avoid medication errors.

Citation:
Australian Digital Health Agency. (2025). Statistics and insights – March 2025. Retrieved from https://www.digitalhealth.gov.au/initiatives-and-programs/my-health-record/statistics

Electronic prescriptions & Active Script List

An electronic script is a digital version of your paper prescription. You can choose to receive an electronic prescription from your healthcare provider when you next need a prescription, or you can request it to be sent to your Active Script List. You can access your electronic prescriptions and Active Script List in your My Health Record or your my health app.

Most medicines can be prescribed using an electronic prescription. A message with a link is sent to your mobile device containing your electronic prescription. This allows you to access your prescription when you need it, saving you time, streamlining the process and improving medicine safety. Benefits:

  • There is no need to carry paper, reducing the risk of losing scripts.
  • Electronic prescriptions provide a more convenient option if you travel frequently.
  • If you are unable to physically attend the pharmacy you can forward your electronic prescription token to a family member, carer or friend to collect your medication on your behalf.

Steps to follow:

  1. At your doctor’s appointment, you can ask your doctor to give you an electronic prescription.
  2. Your doctor will then send you an SMS or email to your mobile device. The message will include a link to a ‘token’. The token contains all your prescription information.
  3. Before the end of your appointment, check you have received your token on your mobile device.

Note: If you are a taking more than one prescribed medicine, you will receive a separate token for each.

Steps to follow:

  1. Attend your local pharmacy, or pharmacy of choice and open up your token on the screen of your device.
  2. The pharmacy will scan the token, prepare your script and provide you with your medication.
  3. Your pharmacy may have a service that allows you to forward your token to them. In this instance they can prepare your script, so it is ready when you arrive.

If you are unable to physically attend the pharmacy you can forward your token to a family member, carer or friend to collect your medication on your behalf.

If you have repeats on your prescription, your pharmacy will send you a new token by SMS or email to use when you require more medicine. The new token is required to fill your next script at your preferred pharmacy when it is time to get your next supply of medicine.

If you accidentally lose or delete the SMS or email with your electronic prescription token, you can ask for it to be resent.

  • For original prescriptions, contact the prescriber e.g. your medical professional.
  • For repeats, contact the pharmacy that issued the repeat.

An Active Script List is a digital list of your electronic prescriptions and computer generated paper prescriptions. It is a convenient option if you take multiple medications. Having an Active Script List means you can walk into a participating pharmacy, give consent for staff to access your list, and have that pharmacy dispense your medicines. Once you have registered for an Active Script List with your pharmacy, you no longer have to keep track of each electronic prescription token.

How to get an Active Script List?
  1. Visit your pharmacy with your mobile device and 100 points of Identification (ID) – visit this website for acceptable ID.
  2. After you have registered, any electronic prescription that you receive will be automatically added to your Active Script List.
  3. You may also receive an SMS or email with a link to a token if you choose.
  4. When you visit your pharmacy, ask staff to access your Active Script List and dispense your medicine.
Benefits of an Active Script List?
  • You no longer need to keep track of multiple prescription tokens.
  • Most community pharmacies across Australia can register you for an Active Script List.
  • If your pharmacy offers home delivery, you do not need to leave home to receive your medicines.

Please visit the following links to helpful videos and information on how to get an Electronic Prescriptions and Active Script List:
Electronic Prescriptions

  1. Widespread Adoption
    As of early 2025, over 23.5 million Australians—more than 90% of the population—have a My Health Record, making it one of the most widely adopted national digital health systems globally.
  2. Healthcare Provider Integration
    More than 99% of general practices and 96% of community pharmacies in Australia are connected to the My Health Record system, enabling seamless sharing of patient information.
  3. Volume of Uploaded Documents
    The system has accumulated over 2.8 billion clinical documents, including pathology reports, prescriptions, and hospital discharge summaries.
  4. Mobile Access and Consumer Engagement
    The My Health app, launched to improve accessibility, has seen a significant increase in downloads and usage, reflecting growing consumer engagement with digital health tools.

Citation:
Australian Digital Health Agency. (2025). How to access My Health Record. Retrieved from https://www.digitalhealth.gov.au/initiatives-and-programs/my-health-record/getting-started/how-to-access-my-health-record

Fact Sheets:

My Health Record, my health app and Cyber Security

My Health Record

My health app

Electronic Prescriptions & Active Script List

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PANC27

We are proud to welcome all members of the Australian Parkinson’s community to Sydney in May 2027 for the country’s only national Parkinson’s conference. Visit the conference home page to learn all about what’s in store and plan your stay in Sydney. Tickets available now!